Cookies and Privacy Policy

This privacy policy sets out how Happibee uses and protects any information that you provide to Happibee when using this website. Happibee is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. Happibee may change this policy from time to time by updating this page. You should periodically check this page to ensure that you are happy with any changes

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, particularly in the following areas:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Security
  • We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks for permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs or likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being visited. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and the data is then removed from the system. Overall, cookies help us provide you with a better experience and service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website and the features it offers.

We have an open, honest, and clear policy about your privacy when using our website. If you have any questions about cookies, such as how to disable them or what they are used for, please contact us.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should be aware that we do not have any control over external websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide while visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

General Data Protection Regulation (GDPR)

What data do we collect?

  • Name (billing & delivery)
  • Address (billing & delivery)
  • Telephone number (billing & delivery)
  • Email address (billing)
  • Product(s) ordered.

Why do we collect your data?

  • Processing and delivery of your order.
  • Processing returns and cancellations.
  • Dealing with warranty issues.

Cookie files

We use cookie files to enhance the user experience and improve website usability for better convenience. A cookie is a small file which asks for permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic.

Who do we share your data with?

  • USPS/Fedex/UPS (courier)
  • Data supplied for the sole purpose of delivering your order or making a claim for loss
  • Delivery name & address.
  • Email address (for delivery updates).
  • Telephone number(s) (for delivery updates).

Stripe, PayPal (payment processing)

  • Stripe, PayPal (payment processing)
  • Data supplied only for the purpose of processing payments and refunds.
  • Delivery name & address.
  • Email address.
  • Telephone number.
  • Payment information – stored on the side of payment processor, we don’t have access to this information.

Who has access to your data and what data do they have access to?

  • Stripe and PayPal (payment processing)
  • Delivery name & address.
  • Email address.
  • Telephone number.
  • Payment information – stored on the side of the payment processor. We don’t have access to this information.

DevGroup (web developer)

Our website developer’s remit is only to develop and maintain our website.
Delivery name & address.
Email address.
Telephone number.
Products ordered.

Outlook (Email provider)

An email copy of each order is forwarded to us as a backup.
Delivery name & address.
Email address.
Telephone number.
Products ordered.
Email correspondence.

Google Analytics

When somebody visits we use third-party service, Google Analytics, to collect standard internet log information and details of visitor behavior patterns. We do this to find out specific information, such as the number of visitors to various parts of the website. This information is processed in such a way that it does not identify specific individuals. We do not make nor allow Google to make any attempt to find out the identities of those visiting our website.

How is my data stored?

SQL database on our PC.
SSH server backup.

Website data:

SQL Database.

Right to access:

You have the right to know what data we hold on you, and you may request us to provide you with this information.

Right to rectification:

You may request for your data to be rectified.

Right to erasure:

You may request for your data to be erased and no longer processed where the personal data is no longer necessary in relation to the purposes for which we collected it.

Details about what you order will be stored for a minimum of six years so that we can assist you should you need to contact us about your order in the future.

If you wish to have access to, rectify, erase your data or delete your account, please contact us at the following:

By email: (if you have not received a response within 48 hours, please try

We may disclose or share your data to comply with any legal obligation, or to enforce or apply our terms of use or terms and conditions or to protect the rights, property, or safety of Happibee.

If Happibee and its assets are acquired by a third party, data held by it about its customers will be one of the transferred assets.